Wednesday, September 20, 2017
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Utilities

    OPERATIONS AND MAINTENANCE       ACCOUNT BILLING AND CUSTOMER SERVICE
             
Staff:  

Tom VanDerKolk, Director of Public Works
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Aaron Nyboer, Public Works Foreman
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Irene Serrano, Administrative Assistant
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Kimberli Jones, Administrative Assistant
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  Staff:  

Rhonda Prins, Utility Billing & Customer Services Coordinator
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Audrey Caldwell, Account Clerk
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Facilities:  

Public Works Maintenance Department
207 W. Lakewood Boulevard
Phone:  (616) 396-1891
Fax:  (616) 396-9714
Trouble calls nights, weekends and
holidays:  (616) 395-0289

  Account Billing and Customer Service
353 N. 120th Avenue
Phone:  (616) 395-0078
Fax:  (616) 396-2537
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The Township's Public Works Maintenance Staff provides operational and maintenance services for the water distribution system and the wastewater collections system.  These responsibilities include reading water meters for monthly billings; operating and maintaining water services and mains, sewer collection mains, and operating and maintaining pumps, lift stations, storage tanks, and other related equipment.

Account Billing and Customer Service is responsible for processing monthly account billings; account additions, changes, and deletions; account analysis and record keeping; and responding to billing and account questions.

Municipally owned and operated water distribution and wastewater (sewer) collection utility services are provided to customers in Holland Township and portions of Park and Zeeland Townships.

The water utility purchases its treated drinking water wholesale from the City of Wyoming, whose source is Lake Michigan. The Township operates its own distribution system serving over 11,000 customers and providing annual water sales exceeding 2 billion gallons.

The sewer utility collects over 1 billion gallons of wastewater annually from its over 12,000 customers. The wastewater is processed and treated by the Holland Area Wastewater Treatment Plant, which is operated by the City of Holland under the terms of an intergovernmental agreement with five neighboring townships.

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