Water & Sewer After Hours Emergency Number: (616) 395-0289
Paperless Billing
Simplify your life and save some trees. Go paperless and receive your bills and notices by e-mail by filling out the Paperless Billing Authorization form. You'll get your bill faster and more conveniently. We'll e-mail you as soon as your bill is ready.
Auto Bill Pay
Make your life even simpler. Sign-up for free Auto Bill Pay today.
Move In
Please call (616) 395-0078 to get your Water & Sewer utilities account set-up for your new address.
Move Out
Fill out the Move Out Work Order form and immediately submit your move out information to the Water & Sewer Department to process your final bill.
Update Account Contact Information
Update your contact information that we have on file. Website: Fill out the Update Water & Sewer Account Contact Information form. Email:
Sewer Rate Household Occupancy Statement
Update your household occupancy if you are billed for a sewer flat rate. Please fill out the Sewer Rate Household Occupancy Statement. Email the completed form to:
Pay Your Bill
By Mail: With check or money order
In Person: With cash, check, money order or credit/debit card
Drop Box: Drop a check or money order in the drop box at the front entrance
Online: On our website with a credit/debit card or e-check
Automated Phone Payment: (855) 763-4255 with a check/debit card or e-check - Options available in English or disponible en Español.
Online payments are processed through Point & Pay and will be assessed a convenience fee. See the fee chart below. For detailed instructions for online account look-up and payment instructions, see BS&A online payments informational guide.
Credit/Debit Card
Amount Paying:
$0.01 - $50.00 = $1.50
$50.01 - $100.00 = $3.00
$100.01 - $200.00 = $6.00
$200.01 - $300.00 = $9.00
$300.01 - $400.00 = $12.00
E-Check
Any Amount = $3.00
Note: If your check payment is returned by your bank, a $25 return check fee will be added to your account.
Pay Bill
Water & Sewer Connections
Are you interested in connecting to a municipal water and/or sewer? Submit a Water & Sewer Connection Estimate Request form and we will put an estimate together for you if municipal water and/or sewer are available.