Employment Opportunity IT Coordinator/GIS Technician

INFORMATION TECHNOLOGY COORDINATOR/
GEOGRAPHIC INFORMATION SYSTEM TECHNICIAN

Basic Function: The IT Coordinator works closely with all departments and serves as a liaison between a third-party IT Managed Service Provider (MSP) and the Township. The IT Coordinator will work in partnership with the MSP coordinating downstream IT support.  Additionally, the IT Coordinator maintains network infrastructure and software inventory, manages IT related projects, and is the primary facilitator for IT related issues for the Township. Periodically, the candidate may be asked to assist with projects related to Geographic Information Systems (GIS) depending on qualifications.

Supervision: Work is performed under the direction of the GIS Analyst

Responsibilities and Duties: An employee fulfilling this role may be called upon to do any or all of the following.  Employee may be expected to perform additional tasks as required.

  1. Perform a variety of tasks needed for the design, development, usage, maintenance and enhancement of the Township’s IT infrastructure
    1. Manage work tickets pertaining to IT related issues for Township
    2. Facilitate network, server, and security upgrades with IT Managed Service Provider
    3. Maintain Township’s hardware inventory sheet
    4. Coordinate routine meetings with IT vendors and stakeholders
    5. Review, renegotiate, and renew existing contracts
    6. Manage and provide periodic Township wide security training
  1. Provide additional and ongoing IT support to all Township employees
    1. Provide support for organization’s phone systems and related peripherals including desk phones, headsets, and VOIP setups
    2. New employee onboarding and computer setup, ensuring proper physical placement of workstation setup
    3. Facilitate communication with IT related vendors and organization when internet and/or phone systems are down
    4. Provide ongoing support virtually or in person to all departments for day-to-day issues such as printer troubleshooting, computer lockouts, forgotten passwords, software updates, and various other minor IT related issues.
    5. Maintain hardware replacement schedules and budgets for all Township computer hardware, servers, and printers.
    6. Troubleshoot and replace peripherals such as keyboards, mice, headsets, monitors, docking stations, and cables
  1. Utilize GIS to assist activities of various departments
    1. Support various township department’s activities
    2. Assist with maintaining related records and documentation
    3. Perform additional GIS related projects as needed

Desirable Qualifications: An employee in this class, upon appointment should have the equivalent of the following knowledge, training, and experience.

  1. Associate’s degree in information systems or related field of study
  2. 2 years’ experience in applied network, computer, or other related systems
  3. Industry certification from CompTIA, Cisco, Microsoft, VMWare, Geographic Information Systems and other
  4. Experience with Active Directory and Microsoft 365 suite
  5. Proficiency in supporting Windows operating systems
  6. Basic understanding of IT security principles and user education on phishing awareness and security best practices
  7. Demonstrated ability to provide software/hardware/network training
  8. Ability to conduct research into IT issues and products as required
  9. Able to present ideas in work-place friendly and user-friendly language
  10. Highly self-motivated and directed, with keen attention to detail
  11. Ability to effectively prioritize and execute tasks
  12. A valid motor vehicle operator’s license is required

Resume with cover letter and completed job application accepted at:

Holland Charter Township
Attn:  GIS Analyst
353 North 120th Avenue
Holland, MI  49424
This email address is being protected from spambots. You need JavaScript enabled to view it.

An Equal Opportunity Employer

 

Job Description

Employment Application